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Get Help

Support

Questions about a Ghostlight product, a prompt pack, or a custom build enquiry. Send a message — the studio reviews everything.

Ko-fi Services

Support & Service Packages

One-time and ongoing support for builders running a Ghostlight companion. Purchased through Ko-fi. Custom builds are quoted separately — see Custom Builds.

One-time queue upgrade

Priority Build

€35

Move your companion order ahead of the standard build queue.

Includes

  • Priority intake review
  • Earlier build scheduling
  • Faster first setup pass
  • Priority testing
  • Delivery updates

Best for: Customers who want their companion started sooner.

Standard build time averages around 4 days. Does not guarantee same-day delivery.

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One-time rush slot

Rush Build

€75

Secure a faster build slot for customers who need their companion ready sooner.

Includes

  • Rush review
  • Rush build scheduling
  • Priority testing
  • Priority delivery updates

Best for: Faster turnaround when timing matters.

Availability is limited. Delivery still depends on completed setup details.

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One-time urgent support

Emergency Fix Slot

€30

Priority troubleshooting for a delivered companion with a serious issue.

Includes

  • Bot not replying
  • Dashboard access issues
  • Provider connection issues
  • Discord or Telegram connection help
  • Broken included feature checks

Best for: Urgent broken bot or dashboard help.

Not for new features or custom development.

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One-time support add-on

7-Day Support Extension

€15

Extend your Ghostlight companion support by 7 days after your included support window ends.

Includes

  • Bug fixes
  • Small setup issues
  • Provider connection help
  • Discord or Telegram checks
  • Minor configuration fixes

Best for: Small fixes after included support ends.

Does not include new features or custom development.

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One-time support add-on

30-Day Support Extension

€35

Extend your Ghostlight companion support by 30 days after delivery.

Includes

  • Bug fixes
  • Setup troubleshooting
  • Provider checks
  • Dashboard help
  • Small configuration changes

Best for: Extra peace of mind while settling in.

No new feature builds or custom coding.

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Ongoing · monthly

Monthly Care

€25/month

Ongoing light-touch care for questions and minor guidance, billed monthly. Cancel any time.

Best for: Continuous light-touch help, month to month.

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Presence add-on

Second Life Presence+ Add-on

€75

A presence add-on that extends your companion into Second Life.

Best for: Taking your companion into Second Life.

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Support does not include hosting fees, API credits, Railway costs, third-party subscriptions, or ongoing maintenance unless purchased separately.

Email

Need help with a Ghostlight product, prompt pack, or custom build enquiry?

Email is the primary support channel. Describe what you are working with, what is happening, and what you have already tried. The clearer the message, the faster the reply.

hello@sirenstudios.tech Send a Message

Response times vary depending on current workload, custom build schedules, and support queue volume. Your message will be reviewed as soon as possible.

Other ways to stay connected

Patreon

Dev updates, resources, early access materials, and community posts for Patreon supporters.

Ko-Fi Shop

Browse and purchase Ghostlight resources, prompt packs, and digital products.

YouTube

Setup walkthroughs, build demos, and studio content from Sirenwave Studios.

sirenstudios.tech

The full studio home — products, resources, freebies, and build notes all in one place.